Shipping policy

3 Business days

Standard Shipping Times

USA and Canada: 5 - 14 days

Oceania: 8 - 14 days

Europe: 8 - 14 days

Processing Times:

order can sometimes take 2-4 days to process after placing the order before shipping out.

Refund policy

A return authorisation must be requested within 14 days of your date of delivery. You must contact us at "Contact@tuggytots.com" to request and receive a Return Material Authorisation (RMA)

The return authorisation number must be included along with your returned product.

Care policy

Charging the Glow Effect:

For the brightest glow, "charge" the mask under a bright light source (a lamp, LED light, or sunlight) for 3-5 minutes before use. The activated glow will typically last for 20-30 minutes before needing a recharge. The duration and brightness can vary slightly based on the strength of the light source used for charging.

Cleaning & Maintenance:

Surface Cleaning Only: Gently wipe the mask with a soft, slightly damp cloth. Do not submerge it in water.
Avoid Harsh Chemicals: Never use soap, detergents, alcohol, or abrasive cleaners, as these can damage the glow material and the mask's surface.
Air Dry: After wiping, allow the mask to air dry completely before storing or reusing.

Handling & Storage:

Handle with Care: While durable for party fun, avoid bending, cracking, or putting excessive pressure on the mask.
Proper Storage: Store your mask in a cool, dry place away from direct sunlight when not in use. Prolonged exposure to intense sunlight can degrade the materials over time.
Keep Dry: Ensure the mask and its components are fully dry before storing to prevent moisture damage.

Tuggy tots Mask

This is a simple white mask with black, oval-shaped eyeholes and a small, round mouth hole, reminiscent of the "Shy Guy" character from video games.